PushBrands Platform Terms of Service

1. Introduction

PushBrands is a digital platform that connects clients or brands (the "Client") with content creators (the "Content Creator") to request and deliver content-related services through the main website at https://pushbrands.app, the creator portal at https://creator.pushbrands.app, the mobile application, or any affiliated digital services.

These Terms of Service constitute a binding agreement between the user and PushBrands. Registration on the platform, use of the platform, or access to any of its services constitutes explicit acceptance of these Terms.

The platform is owned and operated by Tadafuq Al-Nomou Marketing Company, Commercial Registration No.: 4030552035, VAT No.: 312150536300003.

If the user does not agree to these Terms, the user must refrain from registering for or using the platform.

1.1 Platform Links

These Terms of Service apply to the following PushBrands properties:

• Main website: https://pushbrands.app
• Creator portal: https://creator.pushbrands.app

2. Definitions

• Platform: PushBrands, including the website, application, and all associated services.
• Client: Any individual or entity using the platform to request services from content creators.
• Content Creator: Any person registered on the platform to offer services, creative works, or content to clients.
• Account: The registered user account on the platform.
• Service: Any service listed by a content creator through the creator profile on the platform.
• Order: A purchase or engagement made between a client and a content creator through the platform.
• Chat: The internal communication channel within the platform relating to an order.
• Wallet: The electronic balance shown inside the user account on the platform.
• Balance: Any amount charged to or credited into the wallet.
• Coupon: Any promotional credit, discount, or benefit granted by the platform at its discretion.
• Content: Any video, design, audio, text, image, creative work, or material produced, uploaded, or delivered through the platform.

3. Acceptance of Terms and Updates

3.1 By using the platform, the user acknowledges and agrees to be bound by these Terms and by any policies, instructions, or updates published by the platform from time to time.

3.2 The platform may amend, update, or change these Terms at any time at its sole discretion. Any amendment becomes effective from the date of publication on the platform unless otherwise stated.

3.3 Continued use of the platform after publication of any update constitutes acceptance of the revised Terms.

4. General Eligibility and Account Use

4.1 Users must be at least 18 years old to use the platform or create an account.

4.2 Each user must provide accurate, complete, and up-to-date information during registration and while using the platform.

4.3 The user is fully responsible for maintaining the confidentiality of account credentials and for all activities carried out through the account.

4.4 The platform may request identity verification or any additional documents at any time, including identification, bank details, commercial registration, or any other documents it deems necessary.

4.5 The platform may suspend, restrict, terminate, delete, or deny access to any account, temporarily or permanently, at its absolute discretion and without stating reasons.

4.6 The user acknowledges that use of the platform must be lawful and compliant with the laws and regulations applicable in the Kingdom of Saudi Arabia.

5. Client Registration and Account Use

5.1 Any client may register on the platform and use its services in accordance with applicable laws and these Terms.

5.2 The client must provide accurate, complete, and correct information when registering and while using any platform service.

5.3 The client is responsible for all activities, transactions, and orders placed through the client account.

5.4 The client may add commercial, tax, or other business information to the account and bears sole responsibility for the accuracy of such information.

6. Wallet and Charging Balance

6.1 A client may place orders only through the available wallet balance or through coupons or promotional credits approved by the platform.

6.2 The platform may offer different wallet top-up methods from time to time, including electronic payment gateways or any other methods approved by the platform.

6.3 Before payment or wallet top-up is completed, the client will see a breakdown of the payable amounts, including content creator fees, platform fees, VAT, and the final total.

6.4 All applicable fees and taxes are displayed inside the platform before payment is completed, and completion of payment constitutes the client's acceptance of those charges.

6.5 Coupons, free credits, promotional balances, or any benefits granted by the platform are not cash amounts and may not be refunded in cash or transferred outside the platform.

7. Balance and Refund Policy

7.1 If the client tops up the wallet and does not use the balance at all, the client may request a refund within 30 days from the date of top-up, subject to the platform's procedures.

7.2 If the client uses any part of the balance, even partially, the full top-up amount becomes non-refundable in cash.

7.3 Charged balance remains valid for 12 months from the date of top-up.

7.4 If the client does not use the balance within 12 months from the date of top-up, the platform may remove that balance from the wallet and the client's right to claim it shall lapse.

7.5 Amounts resulting from cancelled orders, failed execution, or internal settlements shall, unless the platform decides otherwise, be returned to the client wallet and need not be returned to the original payment method.

7.6 The platform may impose administrative fees in the future for certain withdrawal, cancellation, refund, or processing actions, provided that such fees are disclosed on the platform when applicable.

8. Selecting a Content Creator and Creating an Order

8.1 The platform allows the client to browse content creator profiles and review services, pricing, and verified analytical performance profile information made available on the platform.

8.2 The client selects the appropriate service or services from the content creator's profile and creates an order directly through the platform.

8.3 An order begins from the time the payment is completed and confirmed on the platform.

8.4 The client may cancel the order before the content creator begins performance, or before the stage at which the platform considers performance to have effectively started.

8.5 Once the content creator has started working on the order, the client may not cancel the order or request a refund except in cases approved or determined by the platform at its discretion.

8.6 If the content creator refuses to continue the order or is unable to perform it, the amount shall be returned to the client wallet and the client may not demand a cash refund unless the platform decides otherwise.

9. Client Obligations During Performance

9.1 The client must provide all requirements, instructions, and notes needed to perform the order clearly, accurately, and in a timely manner.

9.2 The client bears responsibility for any delay caused by failure to send requirements or failure to respond to the content creator or the platform within the specified time periods.

9.3 If the client delays for more than 3 days in responding inside the chat, approving revisions, or sending requirements, the platform may take any action it deems appropriate, including treating the order as ongoing or complete, or transferring the amount to the content creator's wallet if the work has started or has been completed.

9.4 If the client pays but does not send any requirements needed for execution, the platform may cancel the order and return the amount to the client wallet.

9.5 If the order requires shipping a product, sample, or materials to the content creator, the client alone bears the cost of the product, shipping, and any associated fees or obligations.

10. Invoices and Taxes

10.1 Invoices are issued in the name of Tadafuq Al-Nomou Marketing Company, Commercial Registration No. 4030552035, VAT No. 312150536300003.

10.2 Before payment, the client may add or update commercial information, tax information, or invoice details in the account for use when issuing the tax invoice.

10.3 If the client does not add invoice or tax information before payment, the client may contact the support team within 30 days from the date of payment to request adding or using that information on the invoice, subject to platform rules and applicable accounting procedures.

10.4 After 30 days from the date of payment, the client may not request issuance of a tax invoice, amendment of the tax invoice, or re-issuance of an invoice based on information that was not added in advance or was not provided to the platform within the stated period.

10.5 The client bears sole responsibility for the accuracy of commercial information, tax information, and invoice details added or requested for approval, and the platform bears no responsibility for any error, omission, or delay resulting from failure to provide accurate information within the required period.

11. Content Creator Registration and Social Media Account Linking

11.1 A content creator may register on the platform and create a profile to display services, subject to the approved rules and conditions.

11.2 A content creator must link at least one social media account (such as TikTok or Instagram), as required by platform performance evaluation features.

11.3 By linking accounts, the content creator explicitly grants authorization to PushBrands to access public data and performance statistics made available through the respective third-party integration platforms via their official developer APIs (including TikTok's Official Developer API). This data includes public follower counts, interaction data, views, reach, and historical engagement metrics.

11.4 The platform may display data, statistics, and informational charts extracted from linked accounts within the content creator's profile, making them accessible to registered platform clients to support legitimate campaign-matching and contracting decisions.

11.5 The content creator acknowledges that profile metrics depend completely on integrations managed by external providers. PushBrands does not guarantee continuous availability or accuracy if those third-party platforms change their global terms of service, technical architecture, or access token permissions.

11.6 The platform may suspend, hide, delete, limit, or restrict the content creator profile if the submitted data is inaccurate, misleading, fake, incomplete, or if the account or content is deemed by the platform to be inappropriate or in violation of these Terms.

11.7 The platform may suspend, restrict, or delete the content creator account at its absolute discretion, without prior notice and without an obligation to provide reasons.

11.8 A freelance work certificate is not mandatory for initial registration. However, the platform may request it, or request any other official documents or evidence, at any time, especially upon a withdrawal request, bank transfer, suspicion, verification, or compliance with legal, regulatory, or banking requirements.

11.9 The content creator acknowledges and agrees that full responsibility begins from the moment official or bank information is provided to the platform or a withdrawal is requested. The content creator must ensure that the name, bank details, and official documents, including a freelance work certificate when requested, are accurate, matching, and legally suitable for receiving transfers.

11.10 If the content creator fails to provide the required documents, or provides non-matching, incomplete, or incorrect information, the platform may suspend, refuse, or delay withdrawal until the requirements are completed, without any liability to the content creator.

12. Services and Pricing

12.1 The content creator may add services offered on the platform and set pricing, descriptions, delivery periods, and the number of revisions for each service, subject to platform functionality.

12.2 The minimum price for a basic service on the platform is SAR 150, and the platform may amend this minimum at any time.

12.3 The content creator may add extra services or additional charges related to a client order, as permitted by the platform.

12.4 All fees applicable to a service or order, whether platform fees, creator fees, taxes, or otherwise, are shown on the platform before completion of the transaction.

12.5 The platform may apply different fee structures to accounts, services, users, programs, promotions, or categories and is not required to maintain a fixed unified percentage for all users.

12.6 The content creator must ensure that all service descriptions, prices, delivery timelines, and revision counts shown on the platform are accurate, clear, and not misleading.

13. Order Performance and Delivery

13.1 The order delivery timeline begins from the time payment is completed and the order is confirmed on the platform.

13.2 The content creator must monitor the order and respond to the client within a reasonable time and as quickly as possible.

13.3 If the content creator delays in responding to the client for more than 1 day, the platform may cancel the order and return the amount to the client wallet or take any other action it considers appropriate.

13.4 The content creator may request cancellation of the order within 12 hours from receipt of the order. After that, only the platform may decide whether to cancel, continue, or otherwise handle the matter.

13.5 All works, files, and revisions must be delivered through the platform only. No delivery, agreement, or communication outside the platform shall be recognized.

13.6 If the content creator delivers the final work on the platform and the client does not respond within 3 days from final delivery, the work shall be deemed automatically accepted and the platform may transfer the due amount to the content creator wallet.

13.7 If the client delays for more than 3 days in responding to revisions or messages relating to performance of the order within the chat, the platform may treat the order as ongoing or completed, or otherwise take the action it deems appropriate based on the status of the order.

14. Revisions and Additional Services

14.1 The approved number of revisions for each service is the number specified by the content creator on the service page within the platform.

14.2 The content creator is fully obligated to perform the number of revisions offered and approved in the service.

14.3 Any revisions or work outside the original service scope or outside the stated revision count shall be treated as a separate additional service for which extra fees may be charged.

14.4 The content creator may send an additional payment request to the client for extra revisions or extra services, and such amounts are subject to the applicable fees and taxes shown on the platform.

15. Content Creator Wallet and Withdrawals

15.1 Amounts due are transferred to the content creator wallet after client acceptance, automatic acceptance, or resolution of a dispute by the platform, depending on the case.

15.2 The content creator may not request transfer of any amount outside the approved mechanisms provided through the platform.

15.3 To withdraw amounts to a bank account, the bank details entered must be accurate, complete, and consistent with the documents or evidence requested by the platform.

15.4 A freelance work certificate is not required at registration, but the platform may request it or any official evidence when processing withdrawals, carrying out verification, acting on suspicion, or addressing legal or operational needs.

15.5 If the content creator does not provide the required documents or evidence, the platform may suspend, refuse, or delay the withdrawal until the requirements are met.

15.6 The content creator expressly acknowledges and agrees that the platform bears no responsibility for any legal, regulatory, banking, tax, or compliance issue arising from failure to provide a freelance work certificate, or from any mismatch in name, bank details, or official documents. Any transfer made based on the data or documents submitted by the content creator shall be entirely at the content creator's sole risk and responsibility.

15.7 The normal withdrawal processing period is 7 to 15 business days.

15.8 In some cases requiring additional verification, internal review, or completion of supporting evidence, the transfer period may extend to 15 to 30 business days.

15.9 In certain exceptional cases, including holidays, banking delays, banking problems, or reasons outside the platform's control, the period may extend up to 90 days.

15.10 The platform may suspend, delay, or reject any withdrawal request where there is suspected violation, manipulation, dispute, complaint, or any legal, operational, or security reason.

15.11 The content creator bears any international transfer fee or other charges imposed by banks or intermediary institutions.

15.12 If a payable balance is available in the content creator wallet and the platform contacts the content creator to complete withdrawal information or provide required documents, and the content creator fails to respond or complete the requirements within 30 days from the date of contact, the platform may cancel the creator's right to claim that amount, remove it from the wallet, or take any other action it deems appropriate at its discretion, without any liability.

16. Chat Within the Platform

16.1 All messages, instructions, files, deliveries, and revisions relating to orders must take place through the internal chat on the platform.

16.2 The platform may access chats, files, attachments, and order-related materials for operational, support, dispute-review, compliance, and verification purposes.

16.3 The platform may enter the chat, intervene in it, or contact either party whenever it deems necessary.

16.4 In reviewing disputes or orders, the platform relies on what is evidenced inside the platform and is not obliged to consider matters occurring outside it.

17. Prohibition of Contact Outside the Platform

17.1 Clients and content creators are strictly prohibited from communicating outside the platform regarding any order, service, engagement, or negotiation that began through the platform.

17.2 This prohibition includes, without limitation, requesting, sharing, or sending phone numbers, WhatsApp numbers, email addresses, external links, social media accounts, external payment methods, or any information intended to move the transaction outside the platform.

17.3 Even merely attempting to request, share, or hint at any external communication channel or payment method shall constitute a violation of these Terms, regardless of whether a transaction actually takes place outside the platform.

17.4 If either the client or the content creator breaches this clause, the platform may, at its discretion, take any of the following actions, individually or collectively: suspend the account temporarily or permanently; delete or restrict the account; suspend, hold, or confiscate the balance or related amounts; cancel or stop the order; refuse protection, guarantees, or support in relation to the order; take legal action; and claim compensation for damages, losses, costs, and attorney fees.

17.5 If the work or any part of it is performed outside the platform, the platform shall bear no responsibility whatsoever for the quality of the work, delivery, guarantees, dispute handling, amounts, or rights associated with it.

18. Disputes and Final Decision

18.1 The platform may review all chats, orders, files, attachments, and data relating to any dispute, complaint, or violation.

18.2 The platform has the right to make the final decision in any dispute between the client and the content creator, and that decision shall be binding on both parties.

18.3 The platform may suspend any balance, order, withdrawal, transfer, or part thereof until review, verification, or dispute resolution is completed.

18.4 The platform is not bound by a fixed time period for resolving all disputes, and the time required may vary depending on the nature of the case, its complexity, and the supporting documentation available.

19. Shipping and Sent Products

19.1 If the order requires a client to send a product, sample, or materials to the content creator, the client bears full responsibility for the product cost, shipping cost, return cost, and any related charges.

19.2 The platform is not a carrier, distributor, or custodian of products and bears no responsibility for loss, damage, delay, non-delivery, or any dispute relating to shipping, receipt, or return of such products.

19.3 If the platform determines that a content creator received a product and then failed to perform the commitment or failed to return the product where the order requires such return, the platform may take any action it deems appropriate at its discretion, including returning the order value to the client wallet or taking another suitable measure.

19.4 Any compensation, handling, or exception provided by the platform in such cases is discretionary only and does not create a general obligation in all similar situations.

19.5 The provisions of this section also apply to digital products or digital materials, including, without limitation, codes, files, accounts, licenses, downloadable materials, or any digital content sent by the client to the content creator. The platform bears no responsibility for loss, misuse, copying, malfunction, incompatibility, or any dispute arising from such items between the parties.

20. Intellectual Property and Usage Rights

20.1 Rights to the delivered work pass to the client after acceptance, automatic acceptance, or a platform decision approving delivery, but only to the extent of what was delivered and what was paid for.

20.2 The platform may use works and content completed through the platform for marketing, advertising, operational, or internal purposes unless the platform decides otherwise.

20.3 The content creator may not republish, use, or display the work outside the platform in an external portfolio or by any external means without the client's consent.

20.4 The content creator may display the work within the creator profile on the platform in accordance with platform rules and permissions.

20.5 Each user must not upload, use, or deliver any content that infringes intellectual property or other rights of third parties and bears full responsibility for any such infringement.

21. Prohibited Content and Restricted Conduct

21.1 The platform may not be used to publish, request, deliver, or promote any content or conduct that is unlawful, contrary to public morals, or inconsistent with the policies commonly applied by global digital platforms.

21.2 Prohibited content or conduct includes, without limitation: illegal content; fraudulent or misleading content; infringing content; immoral, offensive, or inappropriate content; content inciting hatred, violence, or discrimination; content that violates major platform policies or may expose the platform or users to liability or harm; and use of the platform to collect data, copy services, exploit users, or harm competition in an unlawful manner.

21.3 The platform may remove any content, disable any service, or suspend any account if it considers, at its discretion, that such content or conduct is in violation, suspicious, or may cause harm to the platform, users, or third parties.

22. Protection of the Platform and Legal Rights

22.1 Registration for or use of the platform for the purpose of monitoring it, copying its business model, collecting client or content creator data, competing with it by unlawful means, or exploiting it to obtain information, offers, prices, or data in a harmful way is prohibited.

22.2 Where such conduct is established or suspected, the platform may take any action it deems appropriate, including suspension or deletion of the account, restricting access, holding or confiscating balance, cancelling orders, claiming compensation, claiming direct and indirect losses and damages, and claiming attorney fees and legal costs.

23. Limitation of Liability and Disclaimer

23.1 The platform operates as a technical and operational intermediary between the client and the content creator and is not a direct party to the quality, commercial suitability, or marketing results of the delivered content, except to the extent expressly stated by the platform.

23.2 The platform does not guarantee any commercial, marketing, advertising, or operational results from the use of services or content delivered through it.

23.3 The platform is not liable for: the accuracy of information provided by users; delay or failure of bank transfers for reasons beyond its control; changes in the policies of social media platforms or other third-party service providers; any direct, indirect, consequential, or incidental damages arising from use of the platform or inability to use it; any agreement, transaction, or communication that occurs outside the platform; and any loss, damage, or delay relating to shipping, products, or external services.

23.4 Any liability of the platform, if any, shall in all cases be limited to the maximum extent permitted under applicable law.

24. Indemnity

24.1 The user agrees to indemnify and hold harmless the platform, its owning company, directors, employees, agents, and representatives against any claims, losses, damages, liabilities, costs, fees, or expenses, including attorney fees, arising from the user's breach of these Terms, misuse of the platform, infringement of third-party rights, submission of misleading or inaccurate information, or unlawful use of the platform or its services.

25. Governing Law and Jurisdiction

25.1 These Terms shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

25.2 The competent courts in the Kingdom of Saudi Arabia shall have jurisdiction over any dispute arising out of or relating to these Terms, unless the platform adopts another dispute handling mechanism.

26. General Provisions

26.1 If any provision of these Terms is found to be invalid, unlawful, or unenforceable, this shall not affect the validity and enforceability of the remaining provisions.

26.2 Failure by the platform to exercise any right under these Terms does not constitute a waiver of that right.

26.3 The platform may assign or transfer any of its rights or obligations to any affiliate, related entity, or any other party.

26.4 These Terms constitute the entire agreement between the user and the platform in relation to use of the platform and supersede prior understandings or communications to the extent covered herein.

26.5 These Terms apply to the website, mobile application, and all current and future services associated with the PushBrands platform.

27. Third-Party Platform Connections & TikTok Developer API Compliance