Your money waits until you approve the video.
What you pay goes to the pool, not to the creator. It is paid to the creator when you approve the video; the unused part comes back to your wallet.
The money is always in one of three places.
In the pool, with the creator or in your wallet. You see which one on the order card and in your wallet.
- Unfilled campaign slots
- The difference between the creator's chosen price and the maximum amount
- What's left after a cancellation once the creator's share is taken out
You never approve a video you don't like.
The creator uploads the video. You either ask for changes or accept it. Changes aren't capped by number; the money waits in the pool meanwhile.
- You can always ask for changesPick a reason and write your note; the creator sends the new version to the same order.
- The money stays in the pool meanwhileNo payment goes out until you accept.
- No automatic approvalThe order doesn't approve itself when time runs out; you decide.
- The delivery date changes by proposals from both sidesIf the product arrived late, the date moves forward automatically when the creator taps "I have the product".
شغل احترافي وسرعة بالتواصل. راح يكون بيننا عمل مستمر بإذن الله.
"Professional work and quick communication. We'll keep working together."
If you can't agree, our team decides.
Until a decision is made, the money stays in the pool and nobody is paid.
You write the reason and your note; the order continues.
They send a new version or, if they think the work matches the brief, ask the team to take a look.
Someone from the team joins the chat and compares the delivery with the brief. They either complete the order and release the payment, or say what needs to change.
For a date change, both sides make proposals. If you can't agree, the team decides.
A brand's first campaign goes through team review before it goes live. If you already have completed work, you don't wait.
Every creator profile has a "Report" link; the team reviews it.
What you see on a profile comes from the creator's connected account.
To appear in Discover, a creator connects a social account. Followers and engagement are read from the connected account, not typed in by the creator.
Reviews only come from completed orders.
The rating comes from a brand that actually worked with the creator. No review can be written without an order.
متعاون ومحترف ومتجاوب مع الملاحظات. قدّم محتوى طبيعي وجميل
"Helpful, professional and quick to act on notes. Produced natural, beautiful content."
ممتازة ومتعاونة ومبدعة وانصح في التعامل معها
"Excellent, helpful and creative; I recommend working with her."
The conversation stays on the platform; your money stays protected.
Until an order is paid, phone numbers, emails or social handles can't be sent in chat. The pool can't protect a payment made outside the platform.
- No contact details before paymentUntil the order is paid into the pool, messages containing a phone number, email or social handle aren't sent; numbers written out in words are caught too.
- Monitored afterwards tooAfter payment, such messages are flagged and go to the team.
- One exception for shippingOnce the order starts, the courier phone is shared as part of the address.
If you change your mind, who gets what is clear from the start.
| Status | To the creator | To your wallet |
|---|---|---|
| Unfilled campaign slots | — | All of it |
| The difference between the creator's chosen price and the maximum amount | — | All of it |
| You cancelled a campaign order before the product shipped and before the first delivery | 10% of the order | The remaining 90% |
| You cancelled a campaign order after shipping or after the first delivery | All of it | — |
| The creator dropped out before the product shipped | — | The money stays in the pool and an offer goes to a backup candidate |
For creators, the money is set aside up front too.
When an order opens, the brand's payment is already in the pool. You know the money is there before you start filming.
Become a creator- Payment is readyThe order opens from the pool; no work starts without the brand paying.
- Your work doesn't go unpaidIf a campaign order is cancelled after shipping or after the first delivery, you're paid in full; if it is cancelled earlier, you get 10% of the order.
- Pass with no penaltyIf you don't want a campaign invite, you pass with no penalty; you can also drop out before the product ships.
- If you disagree with a change requestYou ask the team to take a look; the team compares the delivery with the brief, then either completes the order and releases your payment or says what needs to change.
We don't hold your card details. Our company is registered.
Card payments are processed through Moyasar. Your card number isn't stored on PushBrands servers. If you prefer, top up your wallet and pay every order from there.
Questions about trust
Can't find your answer? Message the team on WhatsApp or read the step-by-step guides in the Help center.
What happens to my money if the creator doesn't deliver?
The money stays in the pool and doesn't go to the creator. Either side can propose a new delivery date; if you can't agree, you open a support request from inside the order and the team decides.
What if I forget to approve?
The order doesn't approve itself; the money keeps waiting in the pool. The delivery stays in your order and chat, and you decide when you come back.
Is there a limit on change requests?
No, change requests aren't capped by number. If the creator thinks the work already matches the brief, they can ask the team to look, and the team compares the delivery with the brief and decides.
Can I talk to the creator by phone?
No. Contact details can't be sent in chat before an order is paid, so the agreement stays on the platform where the pool protects you. Once an order starts, the courier phone needed for shipping is shared as part of the address.
Can I get my wallet money back?
Your wallet balance pays for your next orders and campaigns. If you want to discuss your balance, contact the team on WhatsApp or through the help center.
Can I cancel a direct order?
Open a support request from inside the order. The team talks to both sides and decides; the money stays in the pool until then.
Place your first order; let the money wait for your approval.
The account is free and there is no subscription. What you pay waits in the pool until you approve the video.