Help center
How can we help?
42 step-by-step guides for brands and creators: orders, payments, campaigns and your account.
Start here
New to PushBrands? Five steps.
For brandsFrom account to approved video
For creatorsFrom application to first payout
Topics
Browse every guide.
Getting started6 articles
What PushBrands is, opening an account, the app and getting help.
- What PushBrands is and how an order works
- Opening a brand account
- Joining as a creator
- Using the iOS and Android app
- Arabic and English, prices in SAR
- Getting help: WhatsApp and support tickets
Ordering videos8 articles
Finding creators, offers, shipping, moodboards and approving deliveries.
- Finding creators: search, filters and Discovery
- Reading a creator profile: price, delivery and numbers
- Messaging a creator and getting an offer
- Accepting and paying an offer
- Shipping the product to the creator
- Agreeing on the idea with a moodboard
- Reviewing a delivery: approve or ask for changes
- How change requests work
Campaigns8 articles
Templates, budget range, waves, selection, the production board and closing.
- When to open a campaign instead of single orders
- Creating a campaign: template, budget and sample videos
- Team review of your first campaign
- How invites go out in waves
- Choosing creators: picks, reminders and the extension
- Following shipping and deliveries on the production board
- Changing a live campaign
- When a campaign ends: unused budget and results
Payments and wallet7 articles
The pool, card payments, VAT, wallet, refunds, invoices and invite earnings.
- How the pool keeps your money safe
- Payment methods and VAT
- Your wallet: top-ups, refunds and using the balance
- Cancellation and refund rules
- Invoices and company details
- Withdrawing your earnings as a creator
- Invite and earn
For creators7 articles
Profile, connected accounts, prices, offers, campaign invites and delivering.
- Connecting TikTok and Instagram
- Setting your prices and delivery time
- Editing your public profile
- Answering a brand and sending an offer
- Campaign invites: saying I'm in and picking a price
- Delivering a video and sending a new version
- Ratings and reviews
Safety and account6 articles
Contact-detail rules, disagreements, agencies, sign-in and deleting your account.
- Why contact details can't be shared in chat
- If you and the other side disagree
- Agencies: sub-brands in one account
- Signing in and resetting your password
- Deleting your account
- What data we keep and why
Can't find the answer? Write to us.
For a quick question, message us on WhatsApp. If it's about your order, open a support ticket from the panel; the team replies inside the ticket.
WhatsApp: +966 51 023 2478
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