How the pool keeps your money safe
When you accept an offer and pay, the money doesn't go to the creator. It waits in the PushBrands pool until the video is delivered and you approve it.
On this page
In short
- You pay once, when you accept the offer.
- The creator is paid only after you approve the video.
- Unused campaign money and refunds go back to your wallet.
Step by step
- 1Accept the offer in chat. The offer shows the services and a single total. VAT is added at checkout.
- 2Pay by card or wallet. Visa, Mastercard and mada, or your wallet balance. The amount goes to the pool.
- 3The creator films. If there's a product, you ship it first. You follow everything in the same chat.
- 4The video arrives. Watch it and ask for changes as many times as you need; there's no cap.
- 5You approve. The payment moves from the pool to the creator.
The payment leaves the pool only when you approve, or when the team decides on a disagreement after reading the chat and the brief.
In a campaign
The pool holds the number of creators × the maximum price you set. When you confirm your picks, each order opens at that creator's own price. Empty slots and price differences go back to your wallet.
If you cancel
| When | Creator gets | Back to your wallet |
|---|---|---|
| Work hasn't started | 10% of the order | The rest |
| Production has started | The full amount | Nothing |
These amounts apply to campaign orders. To cancel a single order, open a support ticket from the order; the team talks to both sides and decides. See cancellation and refund rules.
If you can't agree
Open a support ticket from the order. The PushBrands team reads the chat, checks the brief and decides; you both see the decision in the ticket.