Your wallet: top-ups, refunds and using the balance
Your wallet holds money you topped up and money that came back to you. It pays for your next orders and campaigns, and every movement is listed in wallet activity.
On this page
In short
- Top up with a package or any amount you choose.
- Refunds and unused campaign money land in the wallet automatically.
- Download a receipt for every top-up and request a tax invoice if you need one.
Topping up
- 1Open Wallet and choose Top up.
- 2Pick a package or enter your own amount. Some packages add bonus credit; the screen shows the total you'll get.
- 3If you need a tax invoice, turn on I want an invoice and add your company details.
- 4Pay by card. The balance appears as soon as the payment goes through.
What adds to your wallet
- Top-ups and any bonus credit.
- Refunds from cancelled or undelivered orders.
- Campaign money that wasn't used: empty places and price differences.
- Coupons and balance adjustments by the team.
- Referral earnings you move into the wallet.
Using the balance
At checkout the wallet pays first. If it isn't enough, you pay the rest by card. Campaign budgets are taken from the wallet when you publish.
Wallet activity
Wallet activity lists every movement: top-ups, coupons, order payments, order refunds, money held for a campaign and money back from a campaign. Filter it by money in or money out.
Can I take my balance out?
The wallet balance is meant for your next orders and campaigns. If you want to discuss your balance, contact the team.