Safety and account

Contact-detail rules, disagreements, agencies, sign-in and deleting your account.

6 articles

Why contact details can't be shared in chatPhone numbers, emails and other contact details can't be sent in chat before an order starts. The rule keeps the agreement on PushBrands, where the pool protects both sides.For brands and creators
If you and the other side disagreeIf you and the other side can't agree on a delivery, a date or a cancellation, open a support ticket from the order. The team reviews the whole history and decides.For brands and creators
Agencies: sub-brands in one accountAgencies keep every client in their own space inside one account. Each sub-brand has its own chats, orders and campaigns, and a switcher in the top bar moves between them.For brands
Signing in and resetting your passwordSign in with your email and password. If you forget your password, reset it with a code on WhatsApp or a link by email.For brands and creators
Deleting your accountYou can delete your account yourself from Settings › Privacy & security. Finish open orders and settle your balance first, then confirm with a code sent to your phone.For brands and creators
What data we keep and whyWe keep the data needed to run orders, protect payments and meet our legal duties. Here is what that covers, why we keep it and how you can ask about it.For brands and creators

Can't find the answer? Write to us.

For a quick question, message us on WhatsApp. If it's about your order, open a support ticket from the panel; the team replies inside the ticket.

WhatsApp: +966 51 023 2478