Ordering videos
Finding creators, offers, shipping, moodboards and approving deliveries.
8 articles- Finding creators: search, filters and DiscoverySearch the creator list with filters for city, price, followers and more, or scroll the Discovery feed of creators' real videos and order in the style you like.For brands
- Reading a creator profile: price, delivery and numbersA creator profile shows what one video costs, what it includes, how fast they usually deliver and the numbers behind their accounts. Here is how to read each part.For brands
- Messaging a creator and getting an offerWrite to the creator, explain what you need and ask for an offer. The offer arrives in the same chat with the services, the delivery date and one total.For brands
- Accepting and paying an offerTap Accept and pay on the offer, pay by card or from your wallet, and the order starts. The money waits in the pool until you approve the video.For brands
- Shipping the product to the creatorWhen a video needs your product, the creator's shipping address appears in the order and you send the product. The creator confirms with I have the product.For brands and creators
- Agreeing on the idea with a moodboardThe moodboard is a shared board inside the order where you and the creator collect references, notes and comments, then approve the idea before filming.For brands and creators
- Reviewing a delivery: approve or ask for changesThe creator delivers in the chat. Watch the video, then accept and complete the order or ask for changes. The creator is paid only when you accept.For brands
- How change requests workBrands can ask for changes on a delivery as many times as needed; there is no cap. Here is how to ask well, and what happens if the two sides disagree.For brands and creators
Can't find the answer? Write to us.
For a quick question, message us on WhatsApp. If it's about your order, open a support ticket from the panel; the team replies inside the ticket.
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