Shipping the product to the creator
When a video needs your product, the creator's shipping address appears in the order and you send the product. The creator confirms with I have the product.
On this page
In short
- The address, with a phone number for the courier, is shared only for that order.
- Use any courier you like; shipping is between you and the courier.
- If the product arrives late, the delivery date moves forward automatically.
Step by step
- 1Find the address in the order. It includes a phone number for the courier, which is allowed once the order has started.
- 2Ship the product with the courier you normally use, and tell the creator in chat when it's on the way.
- 3The creator taps I have the product when it arrives.
- 4The creator films. The delivery time counts from the day the product arrived.
If the product arrives late
When the creator confirms the product, the delivery date becomes the later of the agreed date and the day the product arrived plus the creator's production days. The creator doesn't lose time because of shipping. The creator can confirm the product even if you forgot to mark it as shipped.
In a campaign
Each chosen creator approves sharing their address for that campaign. You see the address only while the product is waiting to ship or on its way, and after shipping it is locked. Mark each order as shipped on the production board, with the courier and tracking number if you have them.
Need the product back after filming? Agree on it in chat before you ship, so the creator knows to keep the packaging.