Accepting and paying an offer
Tap Accept and pay on the offer, pay by card or from your wallet, and the order starts. The money waits in the pool until you approve the video.
On this page
In short
- Card (Visa, Mastercard, mada) or wallet balance; VAT is added at checkout.
- If your wallet is short, you top up the difference by card.
- Once payment starts, the offer can no longer be edited.
Step by step
- 1Open the offer in chat and check the services, the delivery date and the total.
- 2Tap Accept and pay. The checkout shows the total with VAT.
- 3Pay from your wallet or by card. If your wallet balance is lower than the total, you top up exactly the missing amount by card and the order is paid from your wallet.
- 4Confirm with your bank if asked. Some cards open a 3D Secure screen from your bank.
- 5The order starts. You and the creator see Order started in the chat, and the money is held in the pool.
What happens to the money
The payment doesn't go to the creator. It stays in the pool while the creator works and only moves to them when you approve the delivery. See how the pool keeps your money safe.
If the payment fails
- Check the card details and that the card allows online payments.
- If your bank declines, try another card or top up your wallet first.
- Nothing is charged for a failed payment, and the offer stays in the chat.
Once payment has started, the offer is locked. If you need something different, agree on it in chat; the creator can send a new offer for extra work.