Getting help: WhatsApp and support tickets
For a quick question, message the team on WhatsApp. For anything about a specific order, open a support ticket from that order so the team sees the whole history.
On this page
In short
- WhatsApp: +966 51 023 2478.
- Problem with an order: open a ticket from inside the order.
- The team answers inside the ticket and you get a notification.
Which channel to use
| Situation | Where |
|---|---|
| A quick question about how something works | |
| A problem with an offer, an order or a delivery | A support ticket from that order |
| You and the other side disagree | A support ticket from that order |
| A large budget or many videos to plan | The sales form |
Opening a support ticket
- 1Open the chat with the creator or the brand.
- 2Choose the support option on the order. It is there for questions about that offer or that work.
- 3Write what happened. Add screenshots or files if they help.
- 4Wait for the reply in the ticket. You get a notification when the team answers. The team can also see the chat and the order, so you don't need to repeat them.
What helps the team answer faster
- The order name or the creator's or brand's name.
- What you expected and what happened instead.
- Screenshots of any error message.
A ticket doesn't move or hold any money by itself. Money in the pool stays there until the order is approved or the team decides.